Delivery Information

TRACK YOUR DELIVERY

You can track your DHL delivery via this link https://mysctrackandtrace.dhl.com/ 

ORDER CUTOFF TIMES

All orders received before 1:30pm EDST will be dispatched on the same day with the exception of WA where the order cut off is 12.30pm WA time.

DELIVERY SERVICE & TIMES

Customer orders, once received, will be processed and invoiced within 24 hours from either our Sydney or Perth warehouse. Delivery times may vary depending on the volume of customer orders received throughout the month, and can also be affected by seasonal periods and public holidays. Please see table below for expected delivery times. We do not deliver to any location outside Australia. 

CAPTION: Expected Delivery Timetable (working days)

Note*Deliveries to Islands off the coast of Tasmania, North Queensland and NT require between 9-26 days 

Note**Deliveries to Perth & WA Country are dispatched from our Perth, WA Delivery Centre.

TIME OF DELIVERY

All deliveries are undertaken by a variety of delivery drivers and may occur between 8:00am-6:00pm Monday to Friday. All deliveries require a signature at time of receipt. If you are not available during this time you will need to complete an authority to leave request.

AUTHORITY TO LEAVE

If you need a single order to have an ‘authority to leave’ attached. Please add your delivery notes to the ‘Delivery instructions’ text box during checkout. Please note, there is a limit of 65 characters that can be displayed on the consignment label of your delivery. You must complete this if no-one will be available to accept delivery of your order between 8am-6pm Monday to Friday.

If you would like to have a permanent ‘authority to leave’ for all of your deliveries, contact Customer Care on 1300 654 336 or email us at enquiries@integria.com, and they will add this note to your account.

Please note: Integria Healthcare is not responsible for any loss, damage or theft resulting from goods being left unattended at or near your premises. Integria Healthcare does not deliver to PO Box or Australian Post Parcel Lockers.

CHILLED ORDERS

Previously, cold goods had been segregated and delivered in a Polystyrene (EPS) esky. As a non-biodegradable material and the volumetric area versus size of product it contains causing lots of extra unnecessary packaging, this was not aligned with our stance on packaging sustainability.

In 2017, after reviewing options on the market, Woolpack was selected for both its efficacy of temperature control, reduced (volumetric) packaging footprint and its innovation utilising renewable material which is both biodegradable and compostable.

Woolpack is made from with 100% felted sheep’s wool sealed within industry grade polyethylene wrap. Woolpack has been independently tested and has been has been proven to keep contents between 2°C – 8°C for at least 72 hours. We rigorously tested this within our own supply chain before introducing it and independent tests consistently prove that Woolpack outperforms conventional insulated packaging on every level.

Note: Our chilled product ranges have been tested when exposed to ambient temperatures up to 1 month without affecting their shelf life. We have selected to utilize Woolpack packaging and ice bricks to reduce excess exposure to high temperature conditions. We do not expect the ice bricks to remain in a frozen state upon receipt. 

Orders for refrigerated items will NOT be dispatched on a Friday.

As a result of removing Polystyrene (EPS) esky boxes from our supply chain we removed 1.72 tonnes of EPS per annum from our supply chain and a further 6.48 tonnes (that’s about the weight of 1 African Elephant) of cardboard packaging per annum which was used to protect the Esky’s in transport. As the Woolpack pouches can be packed in with other ‘non-cold’ goods, it has been estimated that we have reduced around 2.79 million cubic meters of freight volume annually (which means less trucks on the roads).  

DANGEROUS GOODS

Due to our compliance to the IATA Dangerous Goods Regulations and the Australian Code of Conduct for the Transport of Dangerous Goods no Dangerous Goods can be transported by Airfreight.Therefore orders containing Dangerous Goods may take additional time for delivery by road.

FREIGHT

All orders placed on MyIntegria in excess of $200 ex GST will be dispatched freight free, orders under $200 ex GST will attract a freight and administration charge of $12.00 ex GST for all destinations within Australia.

OUT OF STOCK ITEMS

Items out of stock at the time of order are detailed at the end of each order invoice; or advised at the time of order for orders placed over the phone.

Orders for returned out of stock products are subject to all normal freight and administration charges.